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National Freephone Helpline

12:00 – 14:30 daily
19:00 – 21:30 daily
15.00 – 17.30 Monday to Friday

Helpline

The National Rape Crisis Helpline can be reached on 0808 802 9999 or on minicom 0208 239 1124. The Helpline is open every day of the year (including bank holidays) between 12 and 2.30 and 7 and 9.30pm. We are also open on weekdays (excluding bank holidays) between 3pm and 5.30pm

Our Helpline

Rape Crisis South London run the Rape Crisis National Helpline for female survivors of sexual violence. The Helpline is accessible 365 days a year to women aged 14 + who have survived any form of sexual violence, no matter how long ago. We offer specialised, confidential support, information and referral details completely free of charge. The helpline is also available to provide an immediate source of support to friends and family of survivors, as well as other professionals, to help them understand how best to support female survivors of sexual violence.

As a first step many women find it easier to talk anonymously and in confidence. The Helpline aims to provide a supportive, non-judgmental, safe space for survivors to begin talking about their experiences. We explore the options available to our callers, believing in their power to choose for themselves what they want to do next.

Our Helpline is

  • Our Helpline is open every day of the year from 12 – 2.30pm and 7 – 9.30pm.
  • Our Helpline is open for an extra shift on weekdays only from 3pm – 5.30pm
  • Our Helpline is staffed by fully trained empathic female Helpline workers.
  • Our Helpline is LBTQ friendly
  • Our Helpline is free from UK landlines and Virgin, Orange, EE, O2, 3, T-Mobile, and Vodaphone mobile phone networks. You can also call the helpline through the landline number (which is not freephone and will show up on your bill) on 0208 683 3300.

Our helpline does

  • Our helpline does offer confidentiality as the freephone number ensures your number will not appear on your bill.
  • Our helpline does offer short term specialised emotional support to female survivors of rape and sexual abuse who are 14 years old and above, no matter how long ago the violence took place.
  • Our helpline does offer longer term structured support for more regular callers.
  • Our helpline does offer support to all women and girls, including women who are or have been in prostitution, or women who identify as LBTQ.
  • Our helpline does offer immediate support, information and signposting to appropriate agencies for families, partners or friends of survivors.
  • Our helpline does provide free informative literature on issues related to sexual violence to anyone requiring it, e.g. Survivors, agencies, friends, family, supporters of survivors.
  • Our helpline does give survivors and their supporters information about relevant agencies including: health care; Independent Sexual Violence Advisers; therapists; Sexual Assault Referral Centres; Rape Crisis Centres in their area.
  • Our helpline does form part of the network of support that many survivors need whilst they await counselling.
  • Our helpline does refer male survivors to more appropriate support agencies.
  • Our helpline does provide an empathic & supportive safe space for you to begin talking about your experiences.
  • Our helpline does listen to all survivors with sincerity and non-judgmental acceptance.
  • Our helpline does empower callers to make the choices they want, not those others may think are ‘right’.
  • Our helpline does believe unreservedly.

Our helpline does not

  • Our helpline does not tell women what to do.
  • Our helpline does not make assumptions about a caller’s feelings.
  • Our helpline does not make a diagnosis of mental health conditions.
  • Our helpline does not pressure women to take further action.
  • Our helpline does not judge or lie.

You can contact the Helpline on 0808 802 9999 or if you have a minicom you can call on 0208 239 1124. We are open every day of the year between 12 and 2.30pm and 7 and 9.30pm. On weekdays only we are also open between 3pm and 5.30pm.

Helpline Service User Feedback

We aim to provide a service that meets the needs and expectations of our clients. If you have used our helpline either recently or in the past, we would be very grateful if you could take a few minutes to complete a brief survey about your experience. You can give us feedback more than once if you have a different experience or something else you’d like to add. The survey link will take you to a Survey Monkey site which will ensure your answers stay anonymous and confidential.
Click here to take the survey

For callers based in London

If it is outside of our opening hours or you are having difficulty getting through, you can also contact the Women and Girls network (WGN) helpline on 0808 801 0770. The WGN helpline offers support and information relating to women’s experiences of violence and abuse. The WGN helpline also signposts sources of advice about the legal, housing, medical and benefits systems. It is open Mondays and Fridays from 10.00-12.00 and then 14.30-16.30; Tuesdays, Wednesdays and Thursdays from 10.00-12.00 and then 18.30-21.00; and Saturdays from 10am-3pm.

Support Documents

Click here to view our support documents. Each document is available as a PDF download.

Safe Browsing

Your privacy is important to us. Click here to learn ways to hide your visit to the Rape Crisis web site.

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