National Rape Crisis Helpline
The Helpline is open every day of the year (including bank holidays) between 12.00 and 2.30pm and 7.00 and 9.30pm.
The National Rape Crisis Helpline is run by Rape Crisis South London (RASASC) and provides support to women and girls aged 13+ who have survived any form of sexual violence, at any time in their lives.
The Helpline is open every day of the year and provides specialist, confidential emotional and factual support. This support is provided completely free of charge.
As a first step many survivors find it easier to talk anonymously and in confidence. The Helpline aims to provide a supportive, non-judgmental, safe space for women and girls who are surviving sexual violence to begin talking about their experiences. We explore what support and further options are available to someone, always believing in their power to choose for themselves what they want to do next.
The helpline is also available to provide support to friends and family of survivors, as well as other professionals, to help understand how best to support someone surviving sexual violence.
Helpline Support during Covid-19
The National Rape Crisis Helpline remains open every day as usual – this includes bank holidays.
We know that it may be difficult to make a call whilst having to stay at home. Calls may have to be cut short, or you might be interrupted. You may also be contacting us as your local Rape Crisis Centre has closed.
During this time, you can contact us again should you wish to do so. We can offer one call a day for up to 40 minutes and up to 80 minutes of support a week.
You can find out more about the support provided by all RASASC services during Covid-19 here
Our Helpline is
- Staffed by fully trained empathic female Helpline workers.
- LBTQ friendly
- Free from UK landlines and Virgin, Orange, EE, O2, 3, T-Mobile, and Vodaphone mobile phone networks. You can also call the helpline through the landline number (which is not freephone and will show up on your bill) on 0208 683 3300.
Our helpline provides:
- Confidentiality and the freephone number ensures your number will not appear on your bill.
- Specialised emotional support to all women and girls aged 13 years and above, who have survived any kind of sexual violence, however long ago the violence took place.
- Immediate support, information and signposting to relevant support services for families, partners or friends of survivors.
- Signposting male survivors to specialist support
- An empathic & supportive safe space for you to begin talking about your experiences.
- A space where you will be listened to with sincerity and non-judgmental acceptance.
- A space for women to explore and make the choices they want, not those others may think are ‘right’.
- Unreservedly belief.
Our helpline does not
- Tell women what to do.
- Make assumptions about a callers feelings.
- Make a diagnosis of mental health conditions.
- Pressure women to take further action.
- Judge or lie.
For information about how the National Rape Crisis Helpline uses and stores your information, please click here.
We aim to provide a service that meets the needs and expectations of our clients. If you have used our helpline either recently or in the past, we would be very grateful if you could take a few minutes to complete a brief survey about your experience. You can give us feedback more than once if you have a different experience or something else you’d like to add. The survey link will take you to a Survey Monkey site which will ensure your answers stay anonymous and confidential.
Click here to take the survey
Our National Email Support Service provides support to women and girls aged 13+ who have survived any form of sexual violence, at any time in their lives.
How does the email support work?
If you are not able to phone us and would like to receive support from us by email, you can contact us at firstname.lastname@example.org
The email account is checked several times a day within our usual working hours – 10am to 6pm Monday to Friday, excluding bank holidays.
You will receive an automatic response to your email on the day it is sent and a fuller reply thereafter. We know it can take courage to reach out for support and we aim to reply to your email within one working day. If you don’t receive a reply within three days, it may be worth checking your junk mail folder just in case.
All of our emails will be signed under our pen name “Ada”, although the support you receive may be from different workers.
Is it confidential?
Our email support is completely confidential, however if you choose to email us we will be able to see the email address you have sent them from. If you choose to email us more than once, then different workers may see previous emails in the ‘thread’ that you have sent.
Anything you share with us remains confidential within our organisation. If you email us and you are under 18 and currently at risk of being abused, or you share that there is a risk to a child under the age of 18, then we have a duty of care to take appropriate safeguarding action. We will always speak to you first about this, to decide the next steps.
Please be aware that our email support service is not a counselling or a crisis service and we are unable to open any attachments such as documents or photos.
If you are in immediate danger please call 999.
Through our email support service we can offer;
- Specialist emotional support for survivors and their supporters
- Information about additional support services and resources
- Signposting to support in your local area
- Signposting male survivors to specialist support
You can sign your emails in whatever name you wish to be known by but please make sure it is safe for us to reply to you at your email address.
We will believe, we will listen, we will understand and we are here for you.
Rape Crisis England & Wales – Live Chat Helpline
The Rape Crisis England & Wales (RCEW) Live Chat Helpline offers a text-based service for women and girls who have experienced sexual violence.
The Live Chat Helpline operators are there are there to listen and offer you emotional support for up to 45 minutes. You can talk about what happened to you, how you feel, and any difficulties you are facing.
To access the service, or find out more information, including opening times, please visit the RCEW website